At Arkady, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. You have **30 days** from the date you received your item to request a return.

​

1. Return Eligibility

 

To be eligible for a return, please ensure that:
    * The item was received in the last 30 days.
    * The item is in its original packaging.
    * The item isn't used, washed, or damaged.
    * The item has all original tags attached.

​

Products that do not meet these criteria will not be considered for return.

 

2. Return Process

 

To initiate a return, please contact our support team at support@arkady.store with your order number and the reason for the return. 

​

Our team will provide you with the return shipping address and instructions. Please do not send your purchase back to the manufacturer or the address listed on the shipping label before contacting us.

 

Note: Customers are responsible for paying the return shipping costs, unless the item arrived damaged or defective.

​

3. Refunds

 

Once we receive your item and inspect it, we will notify you of the status of your refund. 

If your return is approved, we will initiate a refund to your original method of payment (credit card or original payment method). You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually 5–10 business days).

 

4. Exchanges

 

We only replace items if they are defective, damaged, or if you received the wrong size. If you need to exchange it for the same item, send us an email at support@arkady.store.

​

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by email: support@arkady.store